Work with the Developer/Owner/Operator to define the Spa/Wellness experience

Establish the Project

Create unique signature spa services

Develop Fitness and Wellness Programs

Design Marketable Packages

Analyze usage/client potential

Determine retail opportunities

Develop job descriptions

Interview, select and train personnel

Develop and implement training protocols and procedures

Establish standards for job performance and productivity

Establish and implement guest services standards and procedures

Work with interior designers to ensure conceptual flow

Work with architects to ensure functionality and best use of space

Coordinate the architects and contractors throughout the process

Perform competitive market analysis

Building brand awareness and corporate identity

Collaborate on design of marketing materials

Develop marketing strategies for desired target markets

Provide sales and marketing training for staff

Propose appropriate equipment, products and supplies

Determine most reliable, service-oriented vendors

Create retail strategies and opportunities

Propose appropriate software to implement a system for accounting, inventory, scheduling, point of sale and facility management

Develop business plan and standard operating procedures

Provide management consulting (ongoing)

Develop operating budget

Create rules, regulations, waiver of liability and other forms

Create inventory control and maintenance systems

Provide pre-opening and continuous training programs for staff

Implement programs and services (ongoing)