Creating a Service Culture in Your Club

Shayne Kohn, Principal, SPACHITECTS, Inc.

Learn how to create an authentic environment that your employees and members want to be a part of. Learn how to exceed member expectations, implement unique services and programs, increase member retention and realize financial success. 

FREE THRU NOVEMBER 15 - PDF Format

TO ORDER, CLICK HERE

Customer Service - It's That Simple

Shayne Kohn, Principal, SPACHITECTS, Inc.

In our competitive market it’s all about Customer Service, the Member Experience and the culture you create within your club. How easy is it to say “Good Morning” or “Have a nice day”? That’s how simple it is to provide good customer service.  Learn the importance of providing great customer service and simple techniques to turn your members into raving fans.  

FREE THRU NOVEMBER 15 - PDF Format

TO ORDER, CLICK HERE

Fitness in the Private Club

Shayne Kohn, Principal, SPACHITECTS, Inc.

One of the fastest growing sectors of the fitness industry is the private clubs -these are country clubs, gated communities or Golf & Tennis Club communities.  These are self-contained communities that offer privacy, a sense of community and above all customer service.  Any new private club community being built today now includes a fitness facility of some type.  This brings a new dimension and new opportunities to the fitness industry. 

This presentation covers: 

• Understanding the dramatic change in demographics of private club communities

• Changing/Raising standards for fitness professionals with in the club

• Service Offerings – the one stop shop, being ahead of the game

• Hard Sales vs. Word of Mouth Advertising

• Customer Service

• Making money in a subsidized facility

FREE THRU NOVEMBER 15 - PDF Format

TO ORDER, CLICK HERE

Lost: Keys to Member Retention

Shayne Kohn, Principal, SPACHITECTS, Inc.

Learn how the member experience, building the right team, implementing a staff educational track and proper business planning can increase member retention.  

FREE THRU NOVEMBER 15 - PDF Format

TO ORDER, CLICK HERE

Successfully Integrating Spa Services into Your Fitness Facility

Shayne Kohn, Principal, SPACHITECTS, Inc.

· discover the current spa trends
· know what questions to ask before expanding your facility
· learn how to integrate the "lifestyle" into your facility
· learn how to market your new services to prospective clients
· learn how to accurately determine profitability

$20 - MP3 Format

TO ORDER, CLICK HERE

Hiring and Training for Customer Service

Shayne Kohn, Principal, SPACHITECTS, Inc.

If you are responsible for hiring and training fitness staff, then you will not want to miss this DVD!  Focus will be placed on basic interviewing techniques that are uniquely designed to find qualified individuals who are customer service oriented.  In addition, we will cover specialized training techniques that can be employed to enhance the customer service skills of your current staff.  Finally, managers will see how enhanced customer relations can affect the bottom line and member retention.

$44.95 - DVD Format

TO ORDER, CLICK HERE

Creating a Service Culture in Your Club

Jennifer Graffice, Principal, Trailhead Athletic Club at Las Sendas Spa

· learn how to exceed member expectations in your club
· implement unique programs and services to keep your members coming back
· learn how to hire the right staff and train them properly
· create an environment that your employees will love being a part of
· realize financial success

$49.95 - DVD Format

TO ORDER, CLICK HERE